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respond appropriately to each situation, what will you say and/or do?.Â Discuss what technique or techniques you are using (such as acknowledging the emotion, using touch, giving limited self disclosure listed in the slides from the communication AND deescalationÂ presentations) and why.Â Additionally, come up with an inappropriate response, typically a reaction you may have and explain why it is not appropriate. Â In both you should also address non-verbal behaviors.

Patient 1

They tell me I have cancer and have to decide if I want to do chemo or not. My sister found this mushroom cure that the doctors and big pharma don’t want you to know about because they would lose money. I know chemo is poison but my daughter is a nurse and she told me it was my only chance sod I have to do it.

Patient 2

(watching something on hospital tv)

I am sick of people coming here and trying to get everything for free. Are you here legally? Are you registered to vote? We need everyone to get out there and protect Americans.

Patient 3

(you are taking a set of vital signs so you can send the patient down to surgery)

Honey thank you for taking care of me. You’ve been so nice. I hope the good lord is watching over the doctor today, they told me this is a big operation and since its afternoon I hope he doesn’t need a nap. Do you think he had time for lunch? Is a good doctor, I know you guys see all his patients up there.

Patient 4

I can’t do the Â dag-blasted thing in here with all these wires and people coming in and out at all hours. I don’t know how were supposed to take care of this contraption (gestures to leaking ileostomy bag) when you guys cant even get it right. Oh gosh darn it, what a mess. Its everywhere. Hurry up, help me!

Patient 5

Elderly patient is in room with her daughter present. Daughter is addressing you

I can’t believe she is going to be gone soon. I know you think we are old but we still walk to church together every day and go out to lunch with friends twice a week. Did you know she still cooks on Fridays for the homeless meal our church sponsors? It doesn’t seem fair that she is going to die like this.

SCIENCE
HEALTH SCIENCE
NURSING
NURSING 223

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