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Conflict is inevitable within any organization. But how you deal with it can contribute to whether your organization survives, or thrives. Lydia Richards, CEO of Teamworks discusses five techniques for resolving workplace conflict in a video titled “Conflict Resolution Techniques”. https://www.youtube.com/watch?v=NJH0XV9jGIE After you watch the video, answer the following questions: 1. Think about a conflict situation you have personally experienced at work that involved a manager/leader. Which conflict resolution technique discussed in the video was used to bring about a resolution? 2. In the conflict situation mentioned above, would you have handled it the way the manager/leader did? If not, how would you have handled it? 3. Ms. Richards discusses the idea of conflicts potentially being costly to an organization. What is an example of a conflict where you presently work (or have worked in the past) that was costly, in a monetary sense or otherwise?
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