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Answered step-by-step
Asked by AdmiralGalaxyPuppy28

short three minute video 

there is a staff member who speaks mandarin called seo who will be able to translate 

the scenario is only in the waiting room while ji-ho is in the waiting room 

Situation 1 – Assisting patients from non-English speaking backgrounds

Your role requires you to help make our non-English speaking patients more comfortable.

Today you are required to assist Ji-ho Lee with his first visit to our clinic. He is a Korean elderly gentleman who only speaks a limited amount of English. His son usually accompanies him when he visits his doctor to interpret for him but is away on holiday. His son has set up the appointment for Ji-ho today and he selected MAT Health Clinic because we have many culturally diverse staff members. CLICK HERE

When Ji-ho arrives at the clinic you will welcome him and have him complete the new patient form. As he only speaks limited English you will need to assist him with this. He may also have some questions for you that you will have to try to understand to ensure that his needs are met, and he feels comfortable while he is visiting the clinic today.

 

instructions for student 

For this task, your assessor will observe you as you communicate with Ji-ho and assist him at his first visit to the clinic. You will need to demonstrate your effective communication skills and cultural competence by following these steps:

Welcome Ji-ho to the clinic
Ask him to complete the new patient form
Show him to the waiting room and have him sit down
Assist him with the form when he requires help
Explain how you will deal with not being able to understand what he is saying
Make sure he is comfortable and end the communication

Your assessor will be looking to see that you:

Recognised and respected the needs of the patient
Selected and used appropriate verbal and non-verbal communication with the patient
Recognised situations where misunderstandings may arise with the patient and formed appropriate responses
Used respectful communication with the patient
Used verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence with the patient
Seek assistance when required
Used effective strategies to communicate in the most efficient way possible

instructions playing the role of ji-ho 

You will be playing the role of Ji-ho. He is an elderly Korean gentleman who only speaks a limited amount of English. His son usually accompanies him when he visits his doctor to interpret for him but is away on holiday. His son has set up the appointment for Ji-ho today and has asked that someone assist him with his first visit.

You will arrive at the clinic showing a lot of uncertainty. Look confused by what the receptionist is asking you. Ask them for help in filling out some sections of the form without using too many words.

You are in a hurry. Try to find out from the receptionist how long the appointment will take. They cannot understand you.

SCIENCE
HEALTH SCIENCE
NURSING
HEALTH ADM CHCDIV001